The same problem at every practice we visited.
The schedule lived in one person's head.
From small startups to multi-state organizations, every scheduler we met carried the entire operation in their head. Every clinical guardrail, every exception, every preference lived only in their experience. When they took a day off, the schedule fell apart. When they left, the practice had a crisis.
PM systems weren't built for this math.
Practice management systems handle billing and clinical documentation. They do not solve the rule-matching problem ABA scheduling actually is. Authorizations, supervision ratios, RBT certifications, drive time, client matching, availability, all at once. Too complex for spreadsheets. Too intricate for a calendar.
Built for ABA. Not adapted, built.
We decided to build a rule engine designed specifically for ABA operations. Not a generic scheduling tool with a healthcare skin. Not a bolt-on inside a PM system. A purpose-built engine that codifies tribal knowledge, optimizes against every rule at once, and gives schedulers their time back.